Frequently Asked Questions
Everything you need to know about your NVLTY shopping experience.
How long does shipping usually take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
Are your products limited edition?
Yes, NVLTY focuses on exclusive, small-batch releases. Once a specific collection or colorway sells out, it is rarely restocked to maintain the exclusivity of the design.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.
How should I care for my NVLTY garments?
To preserve the quality of the fabrics and prints, we recommend washing items inside out on a cold cycle and hanging them to dry. Avoid using bleach or tumble drying on high heat.