Returns & Exchanges
At N V L T Y, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return period from the date of delivery for all unworn and tagged items. Please ensure all original packaging is intact to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship the Parcel
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing